Terms and Conditions

  1. For the purpose of these terms and conditions the following words shall have the following meanings:
    a) “Us/we” shall mean MJ Plumbing and Heating (MJPH).
    b) “You” shall mean you: the customer (the person or organisation for whom we agree to carry out works and/or supply or materials)
    c) “Our representative” shall be the person we send to you to do work.
    d) By asking us to attend a property you are accepting our terms and conditions
  2. Jobs on an hourly rate.
    The total invoiced to you will be the sum of the chargeable time spent by our representative (the minimum charge is one hour) attending your premises to undertake the agreed work and the cost of any provided parts plus any congestion charge/parking costs. The time invoiced will include all reasonable time spent in obtaining materials. Parts and materials supplied by us will be charged at the trade price plus 30% handling charge. VAT is chargeable on the total invoice price – the sum of all of these costs, including our charges and expenses.
  3. Collecting material for a job
    We try to minimise collection of materials by carrying everyday stock items. If we do need to collect materials we will always try to keep the time to a minimum. If the time is likely to be more than 45 minutes you will be informed before our representative leaves the job. Only one person will collect parts at a time.
  4. Fixed Price work.
    Estimates will include labour and materials. Costs incurred for travelling (congestion charge) and parking will make up a part of the total fee that we invoice for our services. VAT is payable on the total of the estimate, as this is the inclusive price for our service. The price will be fixed but manifest errors shall be exempted. Estimates may need to be revised if you change the scope of the work, if there is an increase in the price of materials, or if further works are deemed necessary. If it is impossible for us to do the work for the agreed estimated price, we will provide a free estimate for the additional work so that you can choose to use us or not. If you decline, there will be no charges payable by you.
  5. Invoices/Payment.
    Unless otherwise agreed, we require payment of any outstanding balance by the time the engineer is ready to leave the premises. If you do not pay in full before the engineer has gone, you will be liable for an administration fee of £25+VAT. We reserve the right to request full payment for fixed-price works in advance. After one month, unpaid invoices may result in Staunch and Flow making a case to the County Court. We will hand over debtors’ details to debt collectors after two months, incurring additional charges.
  6. Time Keeping.
    We will make every effort to attend each job at the time and date agreed with you according to our standard terms and condition of sale. However, we cannot accept any liability for either arriving late or not at all and for the late delivery or failure to supply materials.
  7. You personally will be deemed to be our customer unless it is made clear to us who the customer is and we have confirmation that you have the right to instruct us on their behalf.
  8. If you instruct us to do works or buy materials and then cancel, we reserve the right to charge you for the cost of any time and materials incurred by us. Charges will be those of our normal terms and conditions.
    8a) We require 50 per cent of the total cost of any estimated works to be paid before commencement and we reserve the right to request payment in full in advance at our discretion.
    8b) Appointments that need to be cancelled must be notified to us by telephone and, at latest, by the end of our normal office hours (5.00pm M-F) on the working day before the scheduled appointment, or we reserve the right to levy a one hour charge for our engineer’s time. Cancellations made further in advance should also be by telephone and acknowledgement received from us so that you are not left liable to be charged
  9. Guarantee.
    We have a twelve month guarantee period of our labour. If you are not satisfied with our work, you must contact us, in writing, within 12 months of finishing the work and let us come and inspect the work and carry out the necessary remedial work at our expense. You agree that:
    9a) If you do not contact us within 12 months we shall have no liability.
    9b) Our insurers may inspect any works carried out by us.
    9c) If we have not received payment within one month, then you void all guarantees.
    9d) As per manufacturer’s instructions, if you don’t get your boiler serviced every year, your boiler guarantee will be void.
    9e) We only guarantee our work not the parts supplied. We try very hard to supply top quality parts.
    This guarantee does not affect your statutory rights.
  10. Things we cannot cover.
    We are unable to guarantee our work, or any parts and equipment supplied to you:
    10a) If parts or equipment are misused, treated negligently or if our work is modified or tampered with by anyone other than us.
    10b) Where we carry out works on your behalf, using materials that you have supplied, we’re not able to establish provenance, quality, fitness for purpose or otherwise of these materials, so we cannot stand by their suitability, efficacy or durability.
    We cannot guarantee:
    10c) Work where you order us to carry out work against the advice of our representative. This advice will be given to you either orally, or in writing. Our guarantee is also void if we indicate that further works need to be carried out and this is not done.
    10d) (Because of its nature) any work to unblock waste or drainage pipes. Nor can we guarantee further damage or defects caused by work that is not fully guaranteed or where recommended further work has not been carried out.
    10e) Work on existing installations that are either inferior or more than 10 years old nor can we guarantee the effectiveness or otherwise of our work in these cases.
  11. Liability
    11a) We will only be liable for rectifying our own work and shall not be held responsible for any ensuing damage or claims resulting from this or other work overlooked or subsequently requested and undertaken at that time.
    11b)We shall not be held liable for any delay, or consequences of any delay, in performing our obligations if such a delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions.
  12. We may take photographs on site, before during and after works are complete. These may be used on our database (please see our Data Protection Policy below) for our records, or may be used, without identifying details, on our website or promotional material, to show examples of the work that we do.
  13. Service Visits
    Please be aware that when our representative conducts a service visit for an appliance (for example, Aga, Rayburn or any make/model of boiler), this is a series of prescribed tests, checks and adjustments to ensure that the appliance is set up correctly and working at optimum efficiency, as per the manufacturer’s specifications and requirements.
    We guarantee our work and that our representative will have conducted all the necessary steps to ensure the appliance is working to its optimum capacity at that time. In the course of this work, our representative may recommend further works or new parts, either to the appliance or associated installation, to reach this level.
    However, such a visit cannot establish the likelihood of a particular part failing in future; while there are certain indicators which our representative will be trained to look for, these signs may not have manifested at the time of the service.
    Therefore, subsequent appliance failure should not be attributed to a faulty service; we can make a chargeable visit to establish the cause and effect a repair to your appliance and – should this be found to be due to a failure of our representative to carry out the service regimen correctly – this cost will be refunded.
  14. We shall be entitled to recover the costs or damages from any person or contractor whose negligence or faulty workmanship makes us liable to pay for those damages or rectification of work.
  15. Gas.
    You will be solely liable for any hazardous situation in respect to the Gas Safe gas regulations or any Gas Warning Notice issued. Our representatives operate under their own Gas Safe registration and are therefore solely liable for any gas work and its subsequent liability.
  16. We reserve the right to refuse or decline to undertake any work.
  17. We reserve the right, at our absolute discretion, to choose who will represent us.
  18. Title to Goods.
    Goods supplied and delivered by us to you, or your premises shall remain our property until paid for by you in full. Whilst goods remain our property (we continue to have title over them) we have the absolute authority to retake, sell or otherwise dispose of all or any part of these goods. At any time and without notice we shall also be entitled to enter any premises in which our goods, or any part of them, are installed, stored or kept or it is reasonably believed to be so. We shall be entitled to seek a court injunction to prevent you from selling, transferring or otherwise disposing of such goods. However, the risk in the goods will pass to you on delivery to you. You must insure them at replacement value, and if asked you must produce evidence that they are properly insured.
  19. These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by our duly authorised representative and you. Our terms and conditions shall prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering into a contract with us you agree irrevocably to waive the application of any of these terms and conditions.
  20. These terms and conditions and all contracts awarded between us and you shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Law.

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